Isn’t it true that each time you visit eBay and plan to buy something the first thing you would look at is the feedback that seller has received, Every time a buyer buys something or a seller sells something, there is a chance given by the eBay to them to leave a feedback. eBay’s feedback can be anywhere from:
Feedbacks shape the reputation of buyers and sellers, it is one of the most important aspects of selling on eBay you got to get that positive feedback in order to increase your sale, cause in the world of online selling, feedback holds a very important position. When a seller receives a good feedback, it gets easier for the buyers to trust them as this is the most convenient way a buyer can judge a seller whether he will keep his promise or not.
How is the feedback score calculated?
The feedback left by buyer comprises of a comment and a rating that can be positive, negative or neutral. And in a case of the seller, he/she can leave a comment or a positive feedback for the buyer.
- Members receive +1 point for every time he/she gets a positive feedback.
- Gets no points at all in case a neutral rating is received.
- Members get a -1 point each time he/she gets the negative rating.
Building up the feedback:
As a seller it is absolutely necessary to get a feedback that is positive, good feedback rating will help you build a name and reputation that helps make the buyers trust you. But this isn’t all that easy there are various steps that need to be taken, to get that score high, by being honest and truthful in your listing, understanding the buyer’s expectation, going according to the agreement, responding swiftly to the buyers question and problems. Try to keep your buyer happy and satisfied, be it letting him return the item or resolving his problems e.g. the customer requires a different size because he somehow does not fit into the piece of clothing that he bought.
Leaving feedback as a seller:
Sellers are encouraged by eBay to leave a feedback for the buyers; on the first look it seems right to leave a positive feedback once the buyer has paid, but an experienced seller would be more careful and wait for a positive feedback by the buyer before leaving a positive feedback (by the way, that’s the only option, eBay does not allow you to give a negative feedback to the buyer) and a comment. The question is why wait for a positive feedback by the buyer? And the answer is that many things can go wrong even after the money has been paid hence the sellers should use it as a way of reciprocation for the positive feedback the buyer leaves for him.
Seeing what kind of feedback a seller is receiving can build up confidence and help gain trust from the buyers who cannot know about the seller in any other way except for this.
Leaving a feedback shows professionalism and increases the chances for sellers to receive a return feedback. Isn’t it a good enough reason for sellers to get started with this endless circle of giving and receiving feedbacks.